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returns & exchanges

I’d like to return an item…

If you wish to return or exchange a product please email us at happy@teeandtoastaustralia.com.au as soon as possible upon receiving your order. We will then email you a returns application form, as well as instructions on how to return an item. 

Unfortunately we can only accept items returned to us within 30 days from the date your order was dispatched, and all items must be returned to us before a refund or exchange is issued. Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume or deodorant, which may leave marks upon the product. We will not exchange or refund any items returned with marks or stains. However so long as a product is unworn, unused and in the same condition as it was when despatched, we will be happy to provide an exchange, or refund, of product.

Please thoroughly inspect any item you order from us upon receipt as we can only accept products returned to us in their original condition, unless we have been given prior notice that an item is faulty.


I’d like to exchange an item…

Once received we will issue an exchange item for a different size, design or colour. You will be required to pay the additional postage fee on any exchanges & will be invoiced by email using paypal. All returns are processed within 3 working days of receipt. When your return has been processed you will be informed by email.

  • Items that are returned to us after 30 days will fall outside our return policy and will not be refunded. Delivery charges are non-refundable.
  • Sale items are non-refundable.
  • When returning an item to us for refund or exchange, you are responsible for the item until it reaches us. When sending anything back to us retain proof of posting from your postal service. You may wish to send it tracked or registered for extra peace of mind, as we are not responsible for goods that become damaged during return, or for items that fail to reach us. 

DAMAGED OR INCORRECT GOODS?

If the item you've received is faulty or incorrect, please accept our sincere apologies for the inconvenience and contact us at happy@teeandtoastaustralia.com.au quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 30 days from receipt of the faulty item to return it to us.